Shipping Policy

Thank you for shopping with SERLAS TRADE LLC. We are committed to delivering your orders safely, securely, and efficiently.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Destinations

We currently ship to:

• United States
• Canada
• Türkiye

Estimated Delivery Times

Delivery times may vary depending on the destination, product availability, and carrier service.

• United States: 5–12 business days
• Canada: 7–14 business days
• Türkiye: 2–7 business days

Please note that delivery times are estimates only and may be affected by customs procedures, weather conditions, holidays, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the shipping destination, package weight, and order size.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take up to 48 hours to become active.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order. SERLAS TRADE LLC is not responsible for delays, lost shipments, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Email: info@serlastradellc.com

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

Contact Information

SERLAS TRADE LLC

Email: info@serlastradellc.com

Phone: +1 770-627-0315

Company Address (United States):
30 N Gould St Ste 66537
Sheridan, WY 82801
United States

Fulfillment & Returns Address (Türkiye):
KARADENIZ MAH. 1171 SOK. NO 65 D 14
GAZIOSMANPASA ISTANBUL 034250
Türkiye