Contact Us

Contact Us

We're Here to Help

At SERLAS TRADE LLC, customer satisfaction is our highest priority. Whether you have questions about our products, need assistance with an existing order, or require additional information before making a purchase, our customer support team is ready to assist you.

We are committed to providing professional, timely, and reliable customer service to ensure every shopping experience is smooth and enjoyable.

Customer Support

You can contact us for assistance regarding:

  • Product information and recommendations

  • Order status and tracking

  • Shipping and delivery inquiries

  • Returns and refund requests

  • Damaged or incorrect items

  • Payment-related questions

  • Wholesale or business inquiries

  • General customer support

Our team will make every effort to respond to your inquiry as quickly as possible.

Contact Information

SERLAS TRADE LLC

Customer Support Email:
info@serlastradellc.com

Customer Service Phone:
+1 770-627-0315

Company Address (United States)

SERLAS TRADE LLC

30 N Gould St Ste 66537

Sheridan, WY 82801

United States

Fulfillment & Returns Address (Türkiye)

KARADENIZ MAH. 1171 SOK. NO 65 D 14

GAZIOSMANPASA ISTANBUL 034250

Türkiye

Customer Service Hours

Our customer support team is available during regular business hours.

Business Days: Monday – Friday

Support Hours: 9:00 AM – 6:00 PM

We strive to respond to all email inquiries within 24 business hours. Response times may be slightly longer during weekends, public holidays, or periods of high inquiry volume.

Before Contacting Us

To help us assist you more efficiently, please include the following information when contacting our support team regarding an existing order:

  • Your full name

  • Order number

  • Email address used for the purchase

  • A detailed description of your inquiry

  • Photos of the product (if reporting damage or a product issue)

Providing complete information allows us to resolve your request more quickly.

Shipping & Order Assistance

If your order has already been shipped, please include your tracking number when contacting us whenever possible.

For shipping updates, delivery questions, or order-related concerns, our support team will gladly work with you to provide the latest available information.

Returns & Refunds

For information regarding returns, exchanges, cancellations, or refunds, please refer to our Refund Policy and Shipping Policy available on our website.

If you need additional assistance, please contact our customer support team using the information provided above.

Our Commitment

At SERLAS TRADE LLC, we believe that excellent customer service is just as important as the quality of our products.

We are dedicated to providing clear communication, dependable support, and professional assistance before, during, and after every purchase.

Thank you for choosing SERLAS TRADE LLC. We appreciate your trust and look forward to serving you.