FAQ

Frequently Asked Questions (FAQ)

Welcome

Thank you for choosing SERLAS TRADE LLC.

We've compiled answers to the questions our customers ask most frequently. If you cannot find the information you're looking for, please feel free to contact our Customer Support team at info@serlastradellc.com.

General Questions

What products do you sell?

SERLAS TRADE LLC specializes in high-quality bathroom accessories, including ceramic and plastic soap dispensers, liquid soap dispensers, bathroom accessory sets, lotion dispensers, kitchen soap dispensers, and other modern bathroom essentials.

Where are you located?

Our company is registered in the United States.

Company Address (United States):

SERLAS TRADE LLC

30 N Gould St Ste 66537

Sheridan, WY 82801

United States

Our fulfillment and returns operations are handled from our Türkiye facility.

Fulfillment & Returns Address (Türkiye):

KARADENIZ MAH. 1171 SOK. NO 65 D 14

GAZIOSMANPASA ISTANBUL 034250

Türkiye

Which countries do you ship to?

We currently ship to:

  • United States

  • Canada

  • Türkiye

We may expand our shipping destinations in the future.

Orders

How do I place an order?

Simply browse our products, add your preferred items to your shopping cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

Can I change or cancel my order?

If your order has not yet entered processing or shipment, we may be able to modify or cancel it.

Please contact us as soon as possible at info@serlastradellc.com.

Once an order has been processed or shipped, cancellation or modification may no longer be possible.

How can I check my order status?

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking information to monitor your shipment throughout the delivery process.

Shipping

How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

How long does shipping take?

Estimated delivery times are:

  • United States: 5–12 business days

  • Canada: 7–14 business days

  • Türkiye: 2–7 business days

Please note that delivery times are estimates and may vary depending on customs clearance, carrier operations, weather conditions, or seasonal demand.

Will I receive a tracking number?

Yes.

Once your order has been shipped, you will automatically receive an email containing your tracking information.

Tracking information may take up to 48 hours to become active.

Do I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, or other government fees imposed by the destination country.

These charges are the responsibility of the customer.

Payments

Which payment methods do you accept?

We accept major secure payment methods available during checkout, including supported credit cards, debit cards, and other payment options offered through Shopify Payments.

Available payment methods may vary depending on your country.

Is my payment secure?

Yes.

Our website uses industry-standard encryption and secure payment processing technologies to help protect your personal and payment information during checkout.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date your order is delivered.

Returned items must be unused, in their original condition, and returned with the original packaging whenever possible.

For complete details, please refer to our Refund Policy.

How do I request a return?

Please contact our customer support team at info@serlastradellc.com.

Our team will provide return instructions and any additional information required to process your request.

When will I receive my refund?

Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds are issued to your original payment method. Processing times may vary depending on your payment provider.

Products

Are your products durable?

Yes.

We carefully select products designed for everyday use, combining durability, functionality, and modern design.

Do product colors always match the photos?

We make every effort to display product colors accurately.

However, slight differences may occur due to lighting conditions, photography, and individual monitor or mobile device settings.

Can I use your soap dispensers for products other than hand soap?

Many of our dispensers are suitable for liquid hand soap, dish soap, lotion, shampoo, conditioner, body wash, and similar liquid products.

Please refer to each product description for specific recommendations.

Customer Support

How can I contact customer service?

You can contact us using the following information:

Email: info@serlastradellc.com

Phone: +1 770-627-0315

How quickly will I receive a response?

We aim to respond to all customer inquiries within 24 business hours.

Response times may be longer during weekends, public holidays, or periods of high customer demand.

Still Need Help?

If you have additional questions that are not answered on this page, please don't hesitate to contact us.

Our customer support team is always happy to assist you and provide the information you need before or after your purchase.

Thank you for choosing SERLAS TRADE LLC.