Warranty Policy

Warranty Policy

Our Warranty Commitment

At SERLAS TRADE LLC, we are committed to providing quality bathroom accessories that are designed for reliable everyday use. We stand behind the quality of our products and strive to ensure that every customer receives products that meet our quality standards.

This Warranty Policy explains what is covered, what is not covered, and how warranty claims are handled.

Limited Product Warranty

SERLAS TRADE LLC provides a 30-day limited warranty from the date your order is delivered.

This warranty covers manufacturing defects and workmanship issues that affect the normal functionality of the product under ordinary household use.

If a product is found to have a manufacturing defect during the warranty period, we will review your claim and, where appropriate, offer a replacement, refund, or another suitable resolution at our discretion.

Warranty Coverage

This limited warranty may cover:

  • Manufacturing defects

  • Defective product components

  • Faulty dispensing pumps upon arrival

  • Products damaged during manufacturing

  • Incorrect products received

  • Missing parts caused during packaging

All warranty claims are subject to inspection and verification.

Warranty Exclusions

This warranty does not cover damage resulting from:

  • Normal wear and tear

  • Improper use or misuse

  • Accidental damage

  • Dropping or impact damage

  • Improper cleaning methods

  • Chemical damage caused by unsuitable liquids

  • Product modifications or unauthorized repairs

  • Improper storage

  • Cosmetic damage occurring after delivery

  • Damage caused by negligence

Products that have been intentionally altered or improperly used are not covered under this warranty.

Ceramic Products

Because ceramic products are naturally fragile, accidental breakage caused by dropping, impact, or improper handling is not covered under this warranty.

Customers are encouraged to inspect ceramic products immediately upon delivery.

Plastic Products

Plastic products are designed for normal household use.

Damage resulting from excessive force, exposure to extreme temperatures, misuse, or improper handling is not covered by this warranty.

Shipping Damage

If your order arrives damaged during shipping, please contact us within 7 days of delivery.

To help us evaluate your claim, please provide:

  • Your order number

  • Clear photographs of the damaged product

  • Photographs of the shipping package

  • A brief description of the issue

Our support team will review your request and work toward an appropriate resolution.

How to Submit a Warranty Claim

To request warranty service, please contact our Customer Support team.

Please include:

  • Full name

  • Order number

  • Email address used for the purchase

  • Description of the issue

  • Clear photographs showing the product

  • Supporting documentation if applicable

Claims submitted without sufficient information may require additional review before processing.

Warranty Review Process

Once your claim has been received, our team will review the information provided.

If additional information is required, we will contact you.

If your claim is approved, we may provide one of the following solutions:

  • Product replacement

  • Replacement part (when applicable)

  • Store credit

  • Full or partial refund, depending on the circumstances

The selected resolution will depend on product availability and the nature of the issue.

Limitation of Warranty

This warranty applies only to products purchased directly from the official SERLAS TRADE LLC online store.

The warranty is non-transferable and applies only to the original purchaser.

To the maximum extent permitted by applicable law, this warranty is the only warranty provided by SERLAS TRADE LLC. No implied warranties, including warranties of merchantability or fitness for a particular purpose, shall extend beyond the warranty period described in this policy where permitted by law.

Contact Information

SERLAS TRADE LLC

Email: info@serlastradellc.com

Phone: +1 770-627-0315

Company Address (United States):

30 N Gould St Ste 66537

Sheridan, WY 82801

United States

Fulfillment & Returns Address (Türkiye):

KARADENIZ MAH. 1171 SOK. NO 65 D 14

GAZIOSMANPASA ISTANBUL 034250

Türkiye

If you have any questions regarding this Warranty Policy, please contact our Customer Support team. We will be happy to assist you.