Pricing & Payment Policy

Pricing & Payment Policy

Introduction

At SERLAS TRADE LLC, we are committed to maintaining transparent pricing, secure payment processing, and fair business practices. This Pricing & Payment Policy explains how product prices are displayed, accepted payment methods, billing procedures, taxes, currency information, and payment security.

By placing an order through our website, you acknowledge that you have read and agree to this Pricing & Payment Policy.

Product Pricing

All prices displayed on our website are listed in the currency shown at checkout.

Product prices are subject to change without prior notice due to market conditions, supplier pricing, exchange rate fluctuations, promotional campaigns, or other business considerations.

The price displayed at the time your order is successfully placed will be the price charged for your purchase.

Although we make every effort to ensure pricing accuracy, we reserve the right to correct pricing errors, typographical mistakes, or technical inaccuracies at any time.

If an incorrect price has been displayed due to a system error, we reserve the right to cancel the affected order and issue a full refund.

Currency

Orders are processed using the currency displayed during checkout.

If your payment card uses a different currency, your financial institution or payment provider may apply currency conversion based on its own exchange rates and fees.

SERLAS TRADE LLC is not responsible for exchange rate differences or currency conversion fees charged by your financial institution.

Accepted Payment Methods

We accept secure payment methods available through Shopify Payments and other authorized payment providers.

Available payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Shop Pay

  • Apple Pay

  • Google Pay

  • Other payment methods available at checkout

The payment methods displayed during checkout may vary depending on your country or region.

Payment Authorization

When you place an order, your payment method will be authorized and charged once your transaction has been successfully processed.

Orders will not enter processing until payment authorization has been successfully completed.

If payment authorization fails, your order cannot be processed.

Order Confirmation

After your payment has been successfully completed, you will receive an order confirmation email containing your order details.

If you do not receive a confirmation email, please check your spam or junk folder before contacting our Customer Support team.

Taxes and Duties

Product prices displayed on our website may not include customs duties, import taxes, or other government fees applicable in your destination country.

International customers are responsible for paying any customs duties, import taxes, brokerage fees, or other charges required by local authorities.

These charges are determined by the destination country and are beyond the control of SERLAS TRADE LLC.

Promotional Pricing

From time to time, we may offer promotional pricing, seasonal discounts, coupon codes, or limited-time special offers.

Promotional discounts:

  • Cannot be combined unless otherwise stated.

  • Apply only during the promotional period.

  • Cannot be applied retroactively after an order has been placed.

  • May be subject to additional terms and conditions.

We reserve the right to modify or discontinue promotions at any time without prior notice.

Pricing Errors

Although we strive for accuracy, pricing errors may occasionally occur.

If a product is listed at an incorrect price due to a technical, typographical, or system error, SERLAS TRADE LLC reserves the right to:

  • Cancel the affected order.

  • Contact the customer regarding the pricing issue.

  • Issue a full refund if payment has already been received.

Payment Security

Protecting your payment information is one of our highest priorities.

All payment transactions are processed through secure payment gateways using industry-standard encryption technologies.

SERLAS TRADE LLC does not store your complete credit card or debit card information on our servers.

Payment information is handled securely by our authorized payment service providers.

Fraud Prevention

To protect both our customers and our business, certain orders may be subject to additional verification before shipment.

We reserve the right to:

  • Request additional information to verify an order.

  • Delay shipment while verification is completed.

  • Decline or cancel orders that appear fraudulent or unauthorized.

These measures help maintain a safe and secure shopping experience for all customers.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your financial institution or payment provider.

For detailed information regarding refunds, please refer to our Refund Policy.

Contact Information

If you have any questions regarding pricing or payments, please contact us.

SERLAS TRADE LLC

Email: info@serlastradellc.com

Phone: +1 770-627-0315

Company Address (United States):

30 N Gould St Ste 66537

Sheridan, WY 82801

United States

Fulfillment & Returns Address (Türkiye):

KARADENIZ MAH. 1171 SOK. NO 65 D 14

GAZIOSMANPASA ISTANBUL 034250

Türkiye

Our Customer Support team will be happy to assist you with any questions regarding pricing, payments, billing, or order-related inquiries.